Keep doing
what is working and should continue.
Broker resource
Preparing for a broker business review
A good business review is not about criticism. It is about stepping back, looking clearly at what is working, identifying what needs attention and deciding what to do next.
Why it matters
A review gives you a clearer view of your business
Mortgage broking can become very reactive. Applications, follow-ups, lender conditions, client conversations and settlement deadlines can take over the week. A structured business review helps you pause and look at the business as a whole.
Use this guide to prepare before a review conversation so the discussion is practical, focused and useful.
What to review before the meeting
Loan activity
lodgements, approvals, settlements and current pipeline.
Revenue
upfront income, trail income, cashflow and expected future settlements.
Lead sources
where enquiries are coming from and which channels are converting.
Referral relationships
who is referring, who is not, and where relationships need more attention.
Client process
enquiry handling, fact finding, document collection, updates and post-settlement contact.
Compliance
file quality, notes, supporting evidence, responsible lending commentary and follow-up actions.
Lender usage
which lenders are being used regularly and whether your panel knowledge needs strengthening.
Systems and workflow
CRM use, task management, automation, templates and time leakage.
Professional development
technical gaps, confidence gaps and training priorities.
Personal capacity
workload, stress points, admin support and whether the business is sustainable.
Useful questions
Questions worth asking yourself
- 01
What type of clients do I want more of?
- 02
Which referral partners are producing the right type of enquiry?
- 03
Where am I losing time during the application process?
- 04
Are my files telling the story clearly enough?
- 05
Am I following up past clients and settled clients properly?
- 06
What is one thing I should stop doing?
- 07
What is one thing I should improve over the next 90 days?
What to bring to the review
- Settlement figures for the past 12 months.
- Current pipeline.
- List of active referral partners.
- Recent file review or audit feedback, if available.
- Any lender policy or accreditation issues causing friction.
- Examples of marketing or referral activity.
- Questions you want answered.
- One or two areas where you want direct guidance.
The best reviews lead to action
A useful review should finish with a short list of priorities, not a long list of vague ideas. The aim is to leave with clear next steps that can realistically be implemented.
Simple 90-day action plan
Improve
what needs attention or better consistency.
Start
what new action should be tested over the next 90 days.
Next step
Want a practical review of your broking business?
Book a confidential discussion and we can talk through where your business is now, where you want it to go and whether Morbanx Aggregation may be the right fit.
Private · Practical · No obligation
This resource is general information for mortgage brokers and does not replace legal, compliance, tax, financial or business advice specific to your circumstances.